Frequently Asked Questions
Everything you need to know about shopping with Ziajaonline.
Are your products cruelty-free?
Yes, all Ziaja products are cruelty-free. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Are Ziaja products suitable for sensitive skin?
Absolutely. Ziaja specializes in dermatologically tested formulas, including specific lines designed for sensitive, atopic, and allergy-prone skin.
Can I track my order after it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.