Returns & Exchanges
At Ziajaonline, we want you to be completely satisfied with your skincare purchase, which is why we offer a 30-day return policy for unused and unopened products. If your order arrives damaged or doesn't meet your expectations, our dedicated team is here to ensure a smooth resolution.
Initiate Your Request
Contact our customer support team via email with your order number and a brief explanation of the reason for the return.
Pack Your Items
Carefully place the unused products in their original packaging to ensure they are protected during transit back to our warehouse.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once we receive and inspect your returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing